1. What is the processing time for orders?
- In-stock items typically ship within 1-3 business days, while custom products take 2-4 business days to process.
2. How long does shipping take?
- Shipping times vary depending on your location, but generally range from 10-18 business days.
3. Do you ship internationally?
- Yes! We ship worldwide, including to the United States, Europe, and other countries. Shipping costs are calculated at checkout.
4. How can I track my order?
- Once your order has shipped, you will receive an email with a tracking number and link to track your shipment.
5. Can I return a customized product?
- Customized products are non-refundable unless the issue is due to an error made by us (e.g., incorrect name, wrong design).
6. Do you charge customs fees?
- No, we cover all customs duties and taxes for international orders, so you don’t need to worry about additional charges upon delivery.
7. What payment methods do you accept?
- We accept payments via PayPal, Visa, MasterCard, and other major credit/debit cards.
8. How do I contact customer support?
- You can reach us at [[email protected]]. Our customer support team is available Monday through Friday to assist you with any questions or issues.
