We want you to love your purchase from ShopVaultUS. If for any reason you’re not completely satisfied, we’re here to help.
Return Window
- You can return an item within 7 days of receiving it.
- Please contact our customer support team before returning any item. We will provide a step-by-step return guide to ensure a smooth process.
Conditions for Returns
- Items must be unused, in their original condition, and returned with all original packaging and labels.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect due to our error.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3–7 business days and credited back to your original method of payment.
Non-Refundable Items
- Custom-made products (e.g., personalized names, numbers, designs, etc.) are non-refundable unless they are damaged, incorrect, or defective due to our fault.
- Items that have been worn, washed, or altered are not eligible for return.
Lost or Undelivered Orders
- If you do not receive your order within 30 days, we offer a 100% money-back guarantee. Simply contact our support team and we’ll issue a full refund.
Our return policy is designed to give you peace of mind. If something goes wrong, just reach out — we’ll make it right.
