At ShopVaultUS, we are committed to delivering your orders with speed, reliability, and transparency. Here is everything you need to know about our shipping process:
Processing Time
- In-stock items: Orders are typically processed within 1-3 business days.
- Customized or made-to-order products: Please allow 2-4 business days for production, as we take extra care to craft each piece to your specifications.
Shipping Time
- Shipping times vary based on the destination and warehouse availability. On average, delivery typically takes 10-18 business days.
- We ship from our warehouses located in the United States and Singapore, depending on stock and destination proximity.
Shipping Carriers
We work with leading logistics providers, including:
- USPS
- DHL
- UPS
- FedEx
Shipping Cost
Shipping fees are calculated at checkout based on your shipping address and product availability. You will see the total cost before completing your purchase.
Customs and Import Taxes
You don’t need to worry about customs fees. We handle all customs duties and taxes, so you won’t be charged any additional import fees after your purchase.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package every step of the way.
Delivery Guarantee
If for any reason your order is not delivered within 30 days, you are eligible for a 100% refund, no exceptions. Just reach out to our customer support team and we’ll take care of the rest.
